Return Policy
ChefZone is a Division of Y.Hata &Co. Limited. All terms, conditions, collateral, and guarantees that appear on this business account’s credit application (if applicable) also apply to this transaction.
By signing your receipt, you acknowledge that you are the authorized purchaser on the business account, as well as understand and agree to abide by the terms and condition above.
ChefZone must approve all returned goods. All returned goods must be accompanied with the original receipt.
- All returned goods will be inspected by ChefZone personnel to ensure they are in their original packaging, and in resalable condition. Any products not meeting these standards will be rejected. Customers will be notified of such rejection.
- The U.S Government requires ChefZone and all food suppliers to conform to its food safety modernization act (FSMA) regulations. It is of utmost importance that all dairy, fresh chill or frozen beef, pork, lamb, veal, and seafood poultry must be inspected upon purchase. ChefZone personnel will not be allowed to accept any product listed line paragraph II once they have been removed from the stores as ChefZone cannot attest to where and how the products were stored and handled by the customer.
- Claims of damaged or spoiled goods must be made within 48 hours from time of purchase
- Claims from all other returned goods, not subject to paragraph II and III, must be made within 14 days from the date of purchase.
Please contect ChefZone at (808) 852-6700 with additional questions.